Frequently Asked Questions

Do you have special discounts for bulk ordering?

Yes, we offer special discounts for bulk ordering. For more information, please contact our sales team, or request a quote on the product you're interested in.

What benefits do I get for creating an account?

Creating an account with us offers several benefits:

Personalized Experience: Access a personalized dashboard tailored to your preferences and order history.

Exclusive Offers: Receive exclusive discounts, promotions, and early access to new products.

Faster Checkout: Save your shipping and billing information for a quicker and more convenient checkout process.

Order History: Easily track your orders and view your purchase history.

Saved Preferences: Store your favourite products and wish lists for future reference.

Request Company Account: Request to create a company account to gain access to business-specific solutions and benefits, including tailored discounts and personalized support.

Do I have to pay the scanning price every time?

No. Once the initial development cost of scanning has been paid, you can buy that part indefinitely from our website for a standard rate

I'm not a business. Can I negotiate prices per order?

Yes, if you are approved as an eligible user. Both businesses and individuals can be deemed eligible.

Do the Scan-2-5S Packages make me eligible for negotiating prices?

Yes. For our Scan-2-5S Essentials package, you can access our Order Portal, allowing for quick bulk orders, quote requests, and account management tools.

Comprehensive 5S and Enterprise 5S clients get a dedicated Sales Rep to help them manage their accounts and order requests.

I've had the mount scanned, and I want more than one. How are additional printed parts priced?

We price based on print time, material choice, total grammage, and overall complexity. While each print is unique, we work with our clients to establish fair prices for all parties.